Experience Growth Executive
Join Island Horizon Resorts in the breathtaking archipelago of Bangka Belitung as our Experience Growth Executive. In this dynamic role, you will drive innovative strategies to elevate guest experiences, boost operational efficiency, and expand our market reach. With a focus on sustainability and community engagement, you'll play a pivotal role in shaping the future of our resort. Our mission is to create unforgettable experiences for our guests while maintaining the highest standards of hospitality and environmental stewardship.
As our Experience Growth Executive, you'll work closely with our team to develop and implement strategies that enhance guest satisfaction, streamline operations, and drive business growth. You'll have the opportunity to work in a vibrant and supportive environment, where your ideas and contributions are valued. With a salary range of Rp 12,000,000 - Rp 18,000,000 per bulan, this is a rewarding opportunity to make a significant impact in the hospitality industry.
📋 Tanggung Jawab Pekerjaan
- Develop and implement innovative strategies to enhance guest experiences and satisfaction.
- Analyze guest feedback and market trends to identify opportunities for improvement.
- Collaborate with cross-functional teams to streamline operations and increase efficiency.
- Create and manage marketing campaigns to attract and retain guests.
- Monitor and report on key performance indicators (KPIs) related to guest satisfaction and operational efficiency.
- Stay up-to-date with industry trends and best practices in hospitality.
- Lead and mentor a team of experience coordinators and guest service representatives.
- Participate in community engagement initiatives to promote sustainability and social responsibility.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum 5 years of experience in a similar role within the hospitality industry.
- Proven track record of successfully implementing guest experience and operational improvement initiatives.
- Strong understanding of marketing strategies and tools such as CRM systems, social media platforms, and data analytics software.
- Excellent communication, leadership, and teamwork skills.
- Ability to work well under pressure and meet tight deadlines.
- Fluency in English and Bahasa Indonesia.
- Knowledge of environmental sustainability practices and their application in the hospitality industry.
🛠️ Keahlian
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