Customer Service & Technical Support Representative

Join Golden Dragon Motor Sales Corp as a Customer Service & Technical Support Representative and become the voice of our brand! In this dynamic role, you'll provide exceptional support to customers, resolving inquiries and technical issues with professionalism and enthusiasm. Located in the vibrant city of Denpasar, Bali, you'll be part of a team dedicated to delivering top-notch service and ensuring customer satisfaction. This is your chance to grow in a supportive environment where your contributions are valued and rewarded.

As a Customer Service & Technical Support Representative, you'll handle customer inquiries, troubleshoot technical issues, and assist with product information. You'll use tools like Zendesk and Freshdesk to manage customer interactions efficiently. With 2-4 years of experience in customer service or technical support, you'll bring a wealth of knowledge to our team. This role offers excellent opportunities for professional growth and development, making it the perfect fit for someone looking to advance their career in the automotive industry.

📋 Tanggung Jawab Pekerjaan

• Respond to customer inquiries and provide technical support via phone, email, and chat.
• Troubleshoot and resolve technical issues related to our products.
• Assist customers with product information, installation, and maintenance.
• Use customer service software like Zendesk and Freshdesk to manage and track customer interactions.
• Document customer interactions and maintain accurate records.
• Collaborate with the sales and technical teams to ensure smooth customer experiences.
• Provide feedback and suggestions for improving our products and services.
• Adhere to company policies and procedures to ensure high standards of service.

🎓 Kualifikasi & Syarat

• 2-4 years of experience in customer service or technical support.
• Proficient in using customer service software like Zendesk and Freshdesk.
• Strong communication and problem-solving skills.
• Knowledge of automotive products and technical issues.
• Ability to work in a fast-paced environment and meet service level agreements.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Familiarity with CRM systems and data management tools.
• Ability to handle multiple tasks and prioritize effectively.

🛠️ Keahlian

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